Kanopy videos on some Samsung TVs not playable

Incident Report for OverDrive

Resolved

This incident has been resolved and users who were having issues watching films on Samsung TVs should be able to get back to enjoying titles.

Posted Apr 02, 2024 - 16:43 EDT

Update

Our team is continuing to work on a resolution for this issue.

Posted Mar 29, 2024 - 16:54 EDT

Update

We have identified that this is only impacting some Samsung TV models and only some video titles.

Posted Mar 29, 2024 - 12:52 EDT

Investigating

We are currently investigating an issue where some Kanopy users are encountering a "Player Loading Error" when attempting to play videos on Samsung TVs.

Posted Mar 29, 2024 - 08:06 EDT

This incident affected: Kanopy.